SHIPPING POLICYWe ship items Monday through Friday; we do not ship on weekends or holidays. Overnight orders are processed the next business day.
STANDARD ORDER PROCESSING TIME
Your order should leave the warehouse 1-2 business days from the date of cleared payment. While we try to get all orders out the next business day we will notify customers of any delay that may occur.
ESTIMATED ORDER TRANSIT TIME
2-8 business days from the shipment date.
TOTAL ESTIMATED DELIVERY TIME
You should receive your item in a minimum of 4 days and a maximum of 12 days unless notified of any delay.
Free shipping is for orders in the Continental USA only. We ship all orders using FedEx/UPS/USPS services and provide tracking numbers. Customers are responsible for being home or arranging delivery. Sorry but we do not ship to APO or PO Box addresses. International Customers: We do not calculate or charge you for local duties or taxes on non-US shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local customs office for regulations & more information.
RETURN POLICYOur return Policy is straight forward and customer friendly. We are committed to customer satisfaction and therefore accept returns for any reason within 30 days of purchase as long as the following conditions are met:
- The item must be in original, unused condition, and must be returned in the original packaging.
- We are unable to accept any item that has been installed and/or damaged. We cannot accept return items that are not in the original packaging. These are constraints set by product manufacturers and we have to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited. Return shipping charges must be paid by the customer. Unless our company or the listing is in error, the customer is responsible for paying return shipping costs.
A 20% restocking fee, plus the cost of the original shipping will be charged to the customer on returned items without an exchange.
The customer will be responsible for the original shipping and the return shipping costs of the original item. The shipping on your replacement item will be free of charge as a convenience to you. Because of the custom nature of our products and Vehiclethings's unique relationship with our manufacturing partners, we do not process exchanges in the traditional manner, that is, a returned product is not directly exchanged for another product in our inventory. Instead, we credit your PayPal account to close out the initial order (the returned item), and then we can send you a new invoice for the correct replacement item. You can choose to pay immediately or once the credit clears. It's up to you. The item/items must be fully insured. The customer is responsible for providing shipping insurance that covers the full price of any item being returned. The customer must obtain a Return Merchandise Authorization (RMA) from us. You must contact us and obtain an RMA prior to returning any products. Be sure the outside of the box has the RMA clearly posted.
When the product is received and it is determined that there is a problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be picked up and exchanged for a new non-defective item at no cost to you.
Please inspect your package thoroughly upon receiving it. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to such an unfortunate situation. Any damage claims must be filed within 72 hours. Be sure to include:
- 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box will need to be emailed to us.
- Name, email address, and item number from the original purchase.